:LinuxPR: Free Help Desk Software and Resource Center
LinuxPR: Free Help Desk Software and Resource Center Nov 9, 1999, 17 :42 UTC (0 Talkback[s]) (2449 reads)
"Bynari's Help Desk Team Places Free (GPL) Linux Solution on the Web."
"The Technical Support Team at Bynari wishes to offer its
own Helpdesk administration system
to organizations needing a trouble ticket tracking and knowledge base system.
The developer of JCS, Zach Anthony,
licensed it under the GPL. The software exemplifies an Open Source initiative
and provides a robust back-end, with a web-enabled, platform-neutral interface.
JCS is free, modifiable, and the source code is included. A link to Anthony's
web site exists on the Help Desk download page."
"Ron Jenkins, the Director of Technology at Bynari, found and modified
this application," says Tom Adelstein, CIO. "At first we decided to distribute
it to Bynari's International Alliance. Then it occurred to us
that we should open it to the community. We sort of sat there and said
'what a concept' as we hit our foreheads with the palm of our hands."
