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InfoWorld: HP, partners offer IP-based unified messaging

Jun 05, 2000, 22:35 (0 Talkback[s])
(Other stories by Jim Duffy)

"Hewlett-Packard, Cisco, and Software.com Monday announced what they claim is the first "open," IP-based unified communications system, which is designed to enable service providers to offer end-users enhanced messaging and call-management services."

"Unified communications extends unified messaging -- singular access to voice, fax, and e-mail messages -- by adding real-time call management to both inbound and outbound communications, officials at both companies said. Unified communications is also based on an IP architecture that offers converged services, such as voice, video, and data. Officials at the companies claim that unified messaging offerings up to now have been legacy and proprietary because they are not based on IP...."

With unified communications, service providers can collect, notify, and deliver messages to customers, irrespective of their location, time, or access device. Service providers benefit with rapid time to market, reduced risk, increased revenue, increased market penetration, and improved customer loyalty, the officials said."

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