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LinuxPR: Appgen Forms New Professional Services GroupAug 15, 2000, 00:00 (1 Talkback[s])
"Appgen Business Software, Inc., formally announced the formation of a full-fledged Professional Services Group, with Patricia-Ann Tankel as its director. A joint statement issued by Appgen chief technical officer Errol Allahverdi and channel manager Tony Repole states that "Appgen's position as a leader in the VAR channel depends as much on our support services as our technology, so we want to assure our VARs and business end-users that Appgen will always be there, regardless of the pace of technological change or sales growth."
"The Professional Services Group will offer professional consultation, programming, database conversions, and other hands-on services directly to Appgen VARs who may want to expand their own service capabilities or expedite their own customer service. "This group will also offer online end-user demos for our VARs," said Mr. Repole, "because end-users really appreciate a strong working relationship between their VAR and the manufacturer - and that's what Appgen is all about."
"Ms Tankel's history with Appgen assures a top notch professional services group. She has been immersed in every aspect of Appgen software since she was first employed in the company's Applications Development Department in 1987. In recognition of her contribution to what subsequently became known as "the best tech support group in the industry", she was promoted to head that group in 1995, and again promoted in 1998 to director of operations and now to the position of director of professional services."
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