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ZDNet: Gartner: Linux support services: Like any other operating system?Sep 14, 2001, 16:15 (8 Talkback[s])
(Other stories by Gartner Viewpoint)
"This Perspective analyzes the Linux operating system support offerings for 12 product support providers. Support offering characteristics and attributes, such as hours of coverage, geographical coverage, response time, access to support centers, incident communication media and entitled Internet-based services, are profiled. This Perspective also reports on the problem escalation methods and processes used by support providers. ...Linux support providers who don't incorporate high-availability or mission-critical support offerings in their portfolios risk losing competitive differentiation in the next two years (0.8 probability). ...Increased market adoption for Linux will drive support services price sensitivity, requirements for robust technical support and access to Linux distributors by the end of 2002 (0.8 probability). ...Leading edge Linux support offerings will have automated diagnosis and self-healing capabilities by the end of 2001 (0.8 probability)."
Complete Story [ 18 pages long -ed. ]
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