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InfoWorld: Painful Rescue

Jun 14, 2002, 11:00 (11 Talkback[s])
(Other stories by Russell Pavlicek)

"There's a lot to like about rescue CDs -- as long as you are not the end-user. Microsoft wins because most rescue CDs are suitably brain-damaged so as to be unusable on most other PCs. This virtually eliminates the ability to create illegal copies of the operating system, preserving the revenue stream.

"Hardware vendors win because they reduce their telephone support burden immensely. Any nontrivial problem can be met with the phrase, "Load the rescue CD and tell me if the problem persists." In one swift motion, any software problem is eliminated. And all the user's data will be eliminated as well.

"The user is left holding the bag, or, in this case, a fully functional but useless laptop..."

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