Linux Today: Linux News On Internet Time.

More on LinuxToday Outsourcing its Customer Service

Jul 08, 2002, 21:15 (5 Talkback[s])
(Other stories by Michael Singer)

"As LindowsOS continues to gain converts from Microsoft Windows, its San Diego-based founders are taking steps to make sure that its new customers don't run away screaming at the first bug they encounter.

"To do that, Monday announced it is outsourcing some of its customer service to RightNow Technologies, Inc. The Bozeman, Mont.-based company's online customer support platform, RightNow eService Center, includes 24/7 support with quick access to common questions and their accompanying answers on the company's Web site and/or via e-mail...

"The deal is the first time the company has stepped out of its own box to support customer questions. currently offers additional software through the Click-N-Run Warehouse, but answers questions through its own site..."

Complete Story

Related Stories: