SiliconValley.Internet.com: Lindows.com Outsourcing its Customer Service
Jul 08, 2002, 21:15 (5 Talkback[s])
(Other stories by Michael Singer)
"As LindowsOS continues to gain converts from Microsoft Windows,
its San Diego-based founders are taking steps to make sure that its
new customers don't run away screaming at the first bug they
"To do that, Lindows.com Monday announced it is outsourcing some
of its customer service to RightNow Technologies, Inc. The Bozeman,
Mont.-based company's online customer support platform, RightNow
eService Center, includes 24/7 support with quick access to common
questions and their accompanying answers on the company's Web site
and/or via e-mail...
"The deal is the first time the company has stepped out of its
own box to support customer questions. Lindows.com currently offers
additional software through the Click-N-Run Warehouse, but answers
questions through its own support.lindows.com site..."