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OSNews: A Customer-Driven Approach to Open Software: "Community Code"

Feb 19, 2004, 23:30 (7 Talkback[s])
(Other stories by Dave Richards)

"The Open Source model--and by Open Source we mean products that adhere to the Open Source Initiative (OSI) guidelines--doesn't, and may never, work for many important software domains. All religious fervor aside, this is a reality because customers say so. We may want it to be otherwise, but the ultimate arbiters in the Open Source versus proprietary debate are customers.

"We founded Dark Horse in December 1999. Our business at that time was solving interesting customer-related challenges for our clients, and specifically through the use of information technology. And because we'd had considerable experience using OSI products we assumed we could deliver as part of our value a compelling Open Source CRM that would save money and meet the needs of our clients. But we were mistaken. For while there were great OSI products at the lowest levels of the software stack (e.g. Linux and Apache) and quality stuff in the middle (e.g. MySQL and PostgreSQL) the application layer was disappointing. There simply weren't any enterprise-class, Open Source CRMs that we trusted could serve as the foundation for a robust customer management platform. And in our humble opinion, there still aren't..."

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