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Linux Journal: Open-Source Bug Tracking with Bugzilla

Apr 28, 2004, 13:00 (1 Talkback[s])
(Other stories by Juanita Lohmeyer, Maik Hassel)

"Bug Tracking Systems (BTS) have their origin in software development, but they can serve as important and useful tools in every team environment. For this reason the names Issue Tracker or Ticket System have become more appropriate.

"BTS may function as a central point of communication for any team. They can increase the productivity and accountability of each employee dramatically by providing a documented work flow and allowing for positive feedback on good performance. They usually reduce downtime and production costs while increasing efficiency and, most importantly, customer satisfaction.

"The open-source project Bugzilla, for example, provides an easy to use, easy to maintain and cost effective solution with a rich feature set that easily can compete with its proprietary counterparts..."

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