Supporting Your Free Software? Don't Burn OutOct 17, 2008, 20:03 (0 Talkback[s])
(Other stories by Terry Hancock)
[ Thanks to steve hill for this link. ]
"The ones that are really infuriating, though, are the “babies” who want you to go through everything in painstaking detail: I once had to explain how to use a mouse to close and open windows on the screen. Or rather I once explained it—the truth is, I was well “outside my support parameters” at that point. Management wasn’t too happy when I spent that kind of extra time with people—I was constantly over budget on time-per-call.
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