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Should Developers Be Allowed to Talk to Customers?

Dec 14, 2010, 11:03 (5 Talkback[s])
(Other stories by Eric Spiegel)

[ Thanks to James Maguire for this link. ]

""If you make me do this I will quit."

"Dmitry looked at me, not with anger, but more with a determined angst. He was obviously shaken by my request that he take a call with a customer who had technical questions about our company's software product.

"Dmitry was one of the leads on our development team. He was very quiet, brimming with intelligence and could actually get quite lively as he discussed with his fellow developers.

"But one thing was clear. Dmitry avoided extended interaction with anyone in the office who was not a technically trained engineer."

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