Why an open source community beats access to tech support
Apr 22, 2014, 23:00 (0 Talkback[s])
Hesitations people may have when considering whether to use an open source product probably include the fact that you can’t just submit a helpdesk ticket when you run into a problem and expect a response within two business days. Most of the time, no single company or entity exists behind an open source project, like with a proprietary system. Instead open source has communities.