Sidekick Snafu: Data Restored But Lawsuits Filed
Oct 16, 2009, 21:02 (6 Talkback[s])
(Other stories by Michelle Megna)
"The software giant, which owns Danger, the company that
provides online services for Sidekick on T-Mobile's network, will
begin restoring personal data "as soon as possible," starting with
contacts and moving on to other content.
""We are pleased to report that we have recovered most, if not
all, customer data for those Sidekick customers whose data was
affected by the recent outage. We will continue to work around the
clock to restore data to all affected users, including calendar,
notes, tasks, photographs and high scores, as quickly as possible,"
writes Roz Ho, vice president premium mobile experiences for
Microsoft (NASDAQ: MSFT), in a statement issued today. The service
glitch was caused by a "system failure that created data loss in
the core database and the back-up," according to Ho, who said
Microsoft rebuilt the system "component by component, recovering
data along the way."