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Microsoft’s Pink/Danger backup problem blamed on Roz Ho

Oct 19, 2009, 14:02 (3 Talkback[s])
(Other stories by Daniel Eran Dilger)

"According to the source, the real problem was that a Microsoft manager directed the technicians performing scheduled maintenance to work without a safety net in order to save time and money. The insider reported:

""In preparation for this [SAN] upgrade, they were performing a backup, but it was 2 days into a 6 day backup procedure (it's a lot of data). Someone from Microsoft (Roz Ho) told them to stop the backup procedure and proceed with the upgrade after assurances from Hitachi that a backup wasn't necessary. This was done against the objections of Danger engineers.

""Now, they had a backup from a couple of months ago, but they only had the SAN space for a single backup. Because they started a new backup, they had to remove the old one. If they hadn't done a backup at all, they'd still have the previous backup to fall back on.

""Anyway, after the SAN upgrade, disks started 'disappearing.' Logically, Oracle [software] freaked out and started trying to recover, which just made the damage worse.""

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