Aspect Communications recently announced the successful completion of tests running its contact center management suite application, Uniphi, on Asterisk, an open source IP-PBX.
"In addition to evaluating the integration Latest News about integration of Uniphi Suite with the Asterisk IP-PBX, the tests entailed a demonstration of call handling functionality--including queuing, collecting, routing, prompting and transferring--as well as advanced speech recognition-drivenself-service features, the company said..."
