KnowProSE: For People To Use It, Linux Needs Users Helping Users

"When Linux started off, people were pretty busy helping each other out, learning how to use it--or bumbling around with it until they got it right. The German city of Mannheim is going back to the roots, with a wise twist:

"...To attract users' interest in open source, the Mannheim IT department is providing every city employee with copies of OpenOffice.org and Linux for their home PC and will provide free support for home users. It is also arranging meetings with users where they can discuss their concerns about the migration..."

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Related Stories:

• ZDNet UK: Open Standards Push Mannheim to Linux(Nov 30, 2005)
• Computerworld: Migrating Apps is Challenge for Munich Linux Project(Oct 26, 2005)
• Heise Online: City of Mannheim to Switch to Linux "Quietly"(Oct 12, 2005)