NewsForge: Open Source Videos Capture a New Way to do Tech Support

"An enterprising young computer scientist in Belgium has come up with a new twist on the old help desk. Instead of the tedium of step-by-step instructions over the phone or through instant messaging, tech support people can now show clients how to solve their computer problems using Bram Biesbrouck's ScreenKast software and captorials.com to create and share screen capture videos.

"ScreenKast is a simple animated screen capture utility, licensed under the terms of the GPL. With it, Biesbrouck aims to prove that 'a picture is worth a thousand words.' 'A lot of people come to me with their computer-related problems,' he says..."

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