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VoIP Planet: VoIPowering Your Office With Asterisk: SOHO VoIP, Part 5

Aug 14, 2006, 21:00 (0 Talkback[s])
(Other stories by Carla Schroder)

"Today we're going to learn how to play Asterisk .gsm files with a special audio player, and how to construct a sturdy, reliable digital receptionist to answer and route all incoming calls.

"As usual, let us establish our terminology first. Automated attendant, digital receptionist, and Interactive Voice Response (IVR) are all pretty much the same thing; the old "press 1 to record a compliment, press the circumference of a circle with a radius of eleventy-eight yards, in millimeters, to record a complaint" dance we all know and love. Interactive Voice Response covers all the bases, so that's the term I'll use..."

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