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Linux.com: Ubuntu Turns to NUN to Help New Users

Aug 20, 2006, 15:00 (0 Talkback[s])
(Other stories by Mayank Sharma)

[ Thanks to lh8 for this link. ]

"Ubuntu Linux might be an easy distribution to use, but some new users quickly run into things that bewilder them. Commands like sudo, apt-get, and terminal make newbies scurry around for help from forum boards, mailing lists, and IRC. To help such newcomers, Ubuntu has put together a community team that ensures new users are handled with care. The New Users Network, or NUN, is a group of experienced Ubuntu enthusiasts who help new Ubuntu users come to grips with the operating system.

"Volunteer NUN mentors spend time on Ubuntu forums, mailing lists, and IRC channels looking for new user queries. The mentors have agreed to follow the NUN guidelines, which caution against the use of popular responses to newbie questions, such as RTFM, JFGI, and UTFS. Instead, they try to answer the queries in an easy-to-follow fashion, and point to online resources wherever possible, such as a wiki that explains things in details..."

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