"One of the most exciting features of true SaaS is that it delivers software freed from all the complexities attached to desktop applications. Open Source is all about flexibility, sure, a nice thing, but it can also scare people away. Maybe you remember installing your last Linux distribution and getting all your applications up and running again? Although things are getting easier these days, Open Source is still quite hairy for the average user.
"The simplest and most effective way to increase OSS adoption by the ordinary user across Open Source and proprietary Operating Systems like Linux, Windows XP and Mac OS X, is by guaranteeing the ordinary user a productive and non-complex use of the application..."
