"Oracle, with its recent claims to be able to support Red Hat Enterprise Linux under the name Unbreakable Linux better than Red Hat does, has a hard road ahead of it. Behind Red Hat's support network is a large, well-trained organization.
"Iain Gray, Red Hat's senior director of global support, explained that Red Hat offers 24x7 support around the world using a 'follow the sun model.' By this, he means that Red Hat maintains technical support centers around the world..."
