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IT Manager's Journal: OSS is a Clear Winner at The Weather Channel

Nov 30, 2006, 17:30 (2 Talkback[s])
(Other stories by Tina Gasperson)

"Ninety-five percent of cable television subscribers watch The Weather Channel, and TWC's Weather.com Web site, which provides current local weather information to every city in the United States, draws more than 30 million visitors each month. TWC's customers are local cable television facilities and individual Web site users. To manage those customers effectively, TWC chose an open source customer relationship management (CRM) application called Centric.

"A typical day on the shop floor at TWC is anything but, says CIO Brian Shield. 'We're a fairly non-traditional company--not just a media company but a media information company.' Shield oversees the IT services for the broadcast, television cameras, satellites, and meteorology departments..."

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