New Firefox Support Site Targets Your Mom
Aug 09, 2007, 20:00 (0 Talkback[s])
(Other stories by Shirl Kennedy)
"The alpha version of Mozilla's community-driven Firefox support
site offers how-to and troubleshooting documents directed toward
new users--a crucial audience if the browser is to capture and
maintain additional market share.
"'Our target reader is someone who does not know how to use
about:config, or add a toolbar button, without instruction,'
explains the Best Practices for Support Documents, on the new
Firefox Support Contributor home page..."