New Firefox Support Site Targets Your Mom

"The alpha version of Mozilla's community-driven Firefox support site offers how-to and troubleshooting documents directed toward new users--a crucial audience if the browser is to capture and maintain additional market share.

"'Our target reader is someone who does not know how to use about:config, or add a toolbar button, without instruction,' explains the Best Practices for Support Documents, on the new Firefox Support Contributor home page..."

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