Open Source vs. Closed Source Support Sep 2, 2007, 04 :00 UTC (1 Talkback[s]) (5258 reads) (Other stories by Mark R. Hinkle)
"The main factors for commercial support per my experience were:
"Installation - Probably the number one factor in any support organization I worked in whether it was consumer Internet, web hosting, or enterprise application servers. In the case of the app server for Linux the biggest problem was dependency resolution since keeping software up-to-date for the fast changing Linux distributions was tough. Often users customized their install often failing to install software needed to compile or install software on their particular brand of Linux...:
