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Open Source Alternatives To Geek Squad

Nov 04, 2007, 04:00 (3 Talkback[s])
(Other stories by Matt Hartley)

"Best Buy's Geek Squad has certainly enjoyed its share of press in recent months. But I found some amusing things about some of their policies--which were recently leaked to the public (thanks to a link found at Digg.com). The policies demonstrate that the 'agents' are expected to make legal judgment calls regarding such applications as P2P options.

"So, for instance, if the Geek Squad client was downloading a Linux distribution and happened to be using bittorrent, would this mean that Geek Squad's policy is then to advise the client that this could be an illegal application? Something is not right here. But wait, it gets worse..."

Complete Story

Related Story:
NewsForge: Retail Geeks Aren't Geeky Enough(Jan 20, 2005)