"As IP telephony gains acceptance in the SMB market, it's not likely to be the products of mainstream IP PBX vendors that lead the change. Open source software, some say, may be the mechanism whereby IP telephony vendors bring affordable, reliable, and innovative products into the largely untapped--and highly cost-conscious--small-business arena.
"So says Krithi Rao, an analyst with Frost & Sullivan. With so many basic telephony features already in place, she said, open source modules could free up vendors to build and market the kind of specialized products that will set them apart in the SMB marketplace..."
