Installing The Open Source Ticket Request System (OTRS) On Fedora 8

[ Thanks to Falko Timme for this link. ]

"This document describes how to set up the Open Ticket Request System (OTRS) on Fedora 8. Taken from the OTRS page: 'OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries.'

"This howto is a practical guide without any warranty--it doesn't cover the theoretical backgrounds..."

Complete Story

Related Stories:

• Kernel Space: Ticket Spinlocks(Feb 14, 2008)
• The GPL and Software as a Service(Jul 13, 2007)
• HowtoForge: Installing OTRS 2.14 (Open source Ticket Request System) on CentOS 4.4(Feb 27, 2007)