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HP refunds 520$ for unused software

Mar 19, 2009, 22:02 (2 Talkback[s])
(Other stories by Jonathan Ernst)

"At the end of 2008, I acquired two HP laptops for friends for whom I installed Ubuntu Linux. As usual, the models of interest were not available without the operating system and pre-installed software.

"First attempts
Upon reception of the first model, I called HP support for laptops where I was told to call support for HP professional laptops where they asked me to call customer service where they told me to call the sales department, this department then asked me to contact the claims department by e-mail because they could not help me!

"After numerous e-mails and phone calls with the claims department, I had still not received the amount due in repayment of licenses for software that I did not agree with. Worse, they told me they were not aware that a End User License Agreement (EULA) is displayed when you first start their PCs (if this is not bad faith, I don’t know what is) and they asked me to send them a copy of the terms in question:"

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