Ordering Ubuntu on a Dell Laptop Apr 13, 2009, 15 :33 UTC (0 Talkback[s]) (6225 reads)
"I called Dell's Linux support and spent the next hour on the phone with an understanding gentleman in Delhi, who asked all sorts of questions over and over. Questions like, "Is the button on the side turned toward the 1 or the 0?" After repeatedly determining that I knew how to make sure the wireless/Bluetooth switch was set to the "on" position, we went into Network Manager several times, manually added settings, rebooted, turned the wireless switch off and on repeatedly....essentially went through the same process and questions, over and over and over.
"Delhi guy didn't seem to want to consider the possibility that it was a hardware problem, even though physical layer is one of the first things that normally gets checked in a troubleshooting exercise, right after, "Is the system plugged in and is the power light on?" We soon arrived at the nuclear option - he wanted me to reinstall using the CD that came with the machine. Sighs."
