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The Curse of the Living Windows

Aug 18, 2009, 16:32 (6 Talkback[s])
(Other stories by Emery Fletcher)

"Of course, since this was a Windows ISP, there was nothing in their literature that suggested how to carry out the actual connection process other than “install the program from the CD, we will assimilate your computer and do the rest.” I’ve learned to expect that, having endured the Driver Dramas of winmodem/linmodem on dialup, but since this is ADSL, I did need to find the magic numbers like IP address, subnet mask, gateway, and DNS server. That meant I had to call Technical Support.

"Here is where the description of the Awful Experience usually comes in. Not this time, though, and I suspect the fact I was running Linux had a lot to do with it. I said I was a new customer, gave them all the authentication, and said that I would connect with Linux, not Windows. There was silence for a moment, then in the background a bit of chatter in what sounded to me vaguely like Telegu. When the voice came back, this time with a distinct smile, the rep asked what I needed."

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