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The Day The Netbook Died

Oct 07, 2009, 13:35 (1 Talkback[s])
(Other stories by Caitlyn Martin)

[ Thanks to Caitlyn Martin for this link. ]

"The netbook had a one year warranty and it was only seven months old so I expected to send it in for repair at no charge.

"On Monday morning right after the holiday I called Digital Gadgets, the company that markets Sylvania netbooks, and never could get past voice mail. I left messages in their tech support and general mailboxes. I did the same on Tusday, both morning and afternoon, and again Wednesday morning, without response. By Wednesday afternoon I was truly frustrated and tried the Digital Gadgets support form on their website. I also wrote to Amazon.com, the dealer that sold the netbook in the first place, asking for their assitance in obtaining warranty service."

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