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Linux or Windows: Most hardware support plans are worthless

Dec 22, 2009, 19:32 (1 Talkback[s])
(Other stories by Steven J. Vaughan-Nichols)

[ Thanks to Steven J. Vaughan-Nichols for this link. ]

"Recently, a user who had replaced Windows on his netbook with Ubuntu Linux discovered that, as far as Best Buy was concerned, he had voided his warranty. For all practical purposes, he had.

"In The Consumerist, the disgruntled netbook user reported, "My four month-old netbook's touchpad and power adapter all stopped working. I took the machine into Best Buy for service under the Geek Squad's Black Tie Protection Plan on Saturday, and demonstrated its problems. The manager of the Geek Squad informed me that installing Ubuntu Linux on my machine voided my warranty, and that I could only have it serviced if the original Windows installation was restored."

"In the end, he did restore Windows and that didn't get him any service either."

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