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Google Faces Deluge of Nexus One Complaints

Jan 11, 2010, 12:03 (1 Talkback[s])
(Other stories by Nancy Gohring)

"Google support forums are awash with people looking for help for problems with their Nexus One phones -- and unable to find it.

"The volume of complaints points to a problem that Google faces now that it has decided to try to push a new cell-phone-buying model in the U.S. Since most people buy subsidized phones from a mobile operator, they turn to the operator when they have problems.

"But Google is selling the phone directly to end-users. That means many users are turning to it first, and the search giant doesn't have the kind of customer support that mobile-phone users are accustomed to."

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