Openness, transparency, and community: The future of commenting on the web

"- Or, you could just call NPR...like I did. The community and NPR (those who reign over the boards) have different views on how the site works. The community seems to think that the boards are for discussions...occasionally the sharing of ideas...sometimes, even the hopes of reaching an understanding. People who can't participate in a civil discussion, tend to get reported by the community a lot.

"The people who oversea [sic] the boards, admit that they don't really read the comments. They don't really like to see discussions."

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