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When software updates go bad(ly)

Jun 06, 2010, 03:03 (0 Talkback[s])
(Other stories by David Lane)

"I received an email overnight that has me re-evaluating what my smart phone will be. But the email also raised a number of other questions in my mind that are more diverse and apply to more than just the decision of what smart phone to upgrade to.

"But first, here is the email, with the names changed to protect the guilty:

"[Phone company], in their infinite-but-incompetent wisdom, pushed an OS upgrade to [their] Android [model] phones last night that wipes out your contact lists. Of course, [phone company]'s answer is to sync your contact with Google, which I do not do because I have numbers that have to be kept in confidence. This means that the last decade of contacts are gone and I now have to rebuild from scratch"

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