5 Open and Free Help Desk Ticketing Systems
Jul 19, 2010, 20:06 (0 Talkback[s])
(Other stories by Eric Geier)
"The Linux and open source community provides countless user and
server applications. They also provide solutions to help support
these and other applications, even to support non-technical
departments. You'll find many help desk or customer service trouble
ticketing systems in the FOSS (free and open source software)
world. Right now we'll review 5 different solutions.
"RT (Request Tracker)
"The developer, Best Practical Solutions, touts RT as the
"world's leading open-source ticketing system". RT started back in
1996 and is now licensed under the GNU General Public License. Its
written in object-oriented Perl and runs on the Apache and lighttpd
web servers using mod_perl or FastCGI. Data is stored in either a
MySQL, PostgreSQL, Oracle, or SQLite database. RT installs on
Linux, Mac OS X, and other Unix-like systems, in addition to
Windows. They also provide hosting plans if you don't want to run
the servers yourself.
"RT even has a book dedicated to its solution: RT Essentials,
published by O'Reilly in 2005. This might hint to how well their
following is established."