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5 Open and Free Help Desk Ticketing Systems

Jul 19, 2010, 20:06 (0 Talkback[s])
(Other stories by Eric Geier)

"The Linux and open source community provides countless user and server applications. They also provide solutions to help support these and other applications, even to support non-technical departments. You'll find many help desk or customer service trouble ticketing systems in the FOSS (free and open source software) world. Right now we'll review 5 different solutions.

"RT (Request Tracker)

"The developer, Best Practical Solutions, touts RT as the "world's leading open-source ticketing system". RT started back in 1996 and is now licensed under the GNU General Public License. Its written in object-oriented Perl and runs on the Apache and lighttpd web servers using mod_perl or FastCGI. Data is stored in either a MySQL, PostgreSQL, Oracle, or SQLite database. RT installs on Linux, Mac OS X, and other Unix-like systems, in addition to Windows. They also provide hosting plans if you don't want to run the servers yourself.

"RT even has a book dedicated to its solution: RT Essentials, published by O'Reilly in 2005. This might hint to how well their following is established."

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