Ten ways to stop novice users quitting Linux

"When users are presented with a new operating system, what happens next depends on a number of issues. The key one is how easy the transition is. If users are faced with numerous hurdles, they will either keep coming back to you for support or give up. But it need not be like that.

"I am going to show you 10 steps to take a default Ubuntu 10.04 installation and make it as novice-proof as possible. After this walk-through, you can also re-create the complete distribution so you always have that novice-proof Linux distro at the ready.

"1. Flash

"Flash is always a big issue with new users. The last thing users want is their favourite websites to stop working with the default browser. You need to ensure the single most popular web plug-in is installed and ready."

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