Ubuntu Bug Reporting

"In a previous LJ article I noted that an apparent long term bug had again resurfaced in Ubuntu 10.10. This is a problem in the driver for some of the Atheros wireless chipsets which essentially renders those machines unusable. What I did not discuss in that article was the incredible frustration involved with attempting to submit a bug report to the Ubuntu developers. I'll describe that process here.

"Let's say that you have discovered a problem in Ubuntu: what do you do? Well, I went to http://www.ubuntu.com/ to look for their bug reporting system. So far, so good, there is a "Get support" link right in the middle of the page. Click. Now I'm on a page that offers to point me in the direction of free support from on-line forums, or to sell me "professional support services". Fair enough, everybody expects Canonical should be able to make a Krugerrand or two out of their distro business."

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