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HP Pretends Linux Voids Netbook Hardware Warranty

Feb 11, 2011, 21:04 (8 Talkback[s])
(Other stories by Laura Northrup)

"Installing a different operating system on a computer does not change its hardware. This is a simple enough concept...unless you work in technical support for HP. Their phone tech support have joined their Geek Squad colleagues in insisting that a Linux-infested laptop was no longer under warranty.

"Kyle didn't want to put Windows back on his netbook just so his problem would fit phone support's standard script. He tried to make tech support see logic...and eventually they did. (Or gave him a new battery so he would go away, but the end result is the same.)

"For this past Christmas, I received a HP Mini 110-3110NR netbook. So currently it is only a month and a half old. Last night, the battery in it completely died. So being almost brand new, the battery is still under warranty with the rest of the netbook. I'm a linux user, so the first thing I did when I got the netbook, was to wipe the hard drive and install linux on it. Obviously this will stop me from receiving technical support on software issues, but in no way does this void the warranty on the actual hardware."

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