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Q&A With Puppet Labs: James Turnbull Regarding Pro Puppet

Jun 10, 2011, 22:01 (0 Talkback[s])
(Other stories by DR. Roy Schestowitz)

[ Thanks to Roy Schestowitz for this link. ]

"This is a common perception that regularly makes me laugh. I usually respond that all software has deficient documentation and lacks support! It’s true some open source tools lack documentation but others, for example MySQL, have exemplary documentation. Some open source software communities are hard to get help from and others fall over themselves to help people out. I’m always immensely proud of how the Puppet community, which is largely made up of some of the busiest people in IT â€" sysadmins, goes out of its way to help newcomers and share knowledge.

"Of course this same problem is present across enterprise and commercial software. Otherwise authors wouldn’t be able to sell books offering insights into using commercial software. :) It’s even perhaps somewhat worse for enterprise software where submitting a bug request can lack transparency and where examples of how others have solved issues can be hard to find or perceived as proprietary information."

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