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Inside Amazon's Cloud Support

Jul 12, 2013, 04:00 (0 Talkback[s])
(Other stories by Sean Michael Kerner)

Perhaps more so than any other company, Amazon has helped to define the new Cloud era of computing.

While Amazon's Web Services (AWS) cloud offerings are tightly associated with specific tech capabilities and increasingly competitive pricing structures, there is another key element in Amazon's cloud portfolio -- support.

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