BW: IDEAS International... Comparison of Linux Support Offerings and New Cost of Ownership ViewsJul 18, 2000, 20:34 (0 Talkback[s])
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"Global IT analysts, IDEAS International Pty Limited., has announced key functional enhancements for their IT services market segment research module, CPService, which features new comparative coverage of Linux support offerings and Cost of Ownership visualization techniques. Also newly added to CPService is the functionality to save detailed Cost Of Ownership configuration analyses and share the outcomes with fellow users."
"IDEAS International has researched a major new section for CPService that compares the Linux Support Services offerings for a broad spectrum of companies including both traditional UNIX server vendors (i.e. Compaq, Dell, HP, IBM & SGI) as well as specialist Linux companies (Red Hat, Caldera Systems, Linuxcare, SuSE & TurboLinux). The research indicates which providers offer the broadest spectrum of Linux support in the industry and what the relative service costs and charging structures are. The research has been made available immediately to all existing CPService research users at no additional charge."
"Principal Analyst at IDEAS International for services research, Gary Burgess, commented "we see Linux migrating to phase two of its development due to the greater acceptance of the user community. In this new paradigm vendors are seeking to make revenue out of what was first conceived as a free operating system. Our research indicates significant variations in the scope and costs of Linux support; even to the extent where a package of 20 support incidents can cost between $1,500 and $3,499."
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