ZDNet UK: Linux service faces doubts - Gartner

"Companies that bet on Linux for business-critical applications should expect many of the same service issues that affect orthodox enterprise applications. Although the robustness of the open source operating system minimises some problems, Linux will eventually face the same lack of skilled support that other systems face today, according to new research by Gartner's Dataquest division."

"The pool of people willing to be employed as customer support personnel has limits even in the Linux world," wrote author Tony Adams in the report, Addressing the issues of Linux support."

"Adams also argues that Linux today cannot compete with established proprietary and Unix offerings in terms of service levels, and says that Linux remains predominantly aimed at a developer audience."

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