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PR: Caldera Announces Services For Red Hat and Other Linux Distros

Apr 30, 2002, 01:00 (4 Talkback[s])

LINDON, Utah-April 29, 2002- Caldera Global Services, a division of Caldera International, Inc. (Nasdaq: CALD), today announced services for all major Linux distributions, including Red Hat (Nasdaq: RHAT), SuSE, Turbolinux, Mandrake Linux and Conectiva.

Access to technical support is one of the key contributors to adoption of Linux in business. Caldera is the only Linux vendor offering a full range of enterprise class services for all major Linux distributions on a worldwide basis. With service centers around the world, customers now have a powerful choice for Linux support, professional services, education and online services.

The expanded Linux distribution coverage is included in all four of Caldera Global Services' practices:

  • Support Services, which provides a wide range of support offerings tailored to a diverse set of customer needs for high quality diagnosis and quick resolution, including 24X7 phone and email support by highly qualified Linux professionals;
  • Professional Services, which helps partners and customers in large-scale project work, solution implementation and custom software engineering, while also serving customers in small footprint and dedicated function system markets;
  • Education, which establishes partnerships with IT training organizations around the world to offer the highest quality training on Linux and UNIX platforms and products using Caldera's OpenLearning Courseware;
  • Online Services, which, with services such as Volution Online, provides a software asset management solution that reduces the cost of monitoring and managing Linux systems.

Underscoring Caldera Global Services' expertise, Network Computing, a CMP Media LLC magazine, recently gave Caldera Support Services its Editor's Choice award for Linux support as well as named Caldera as a finalist for the 2002 Well-Connected Awards in the category of Linux Support. Caldera Support Services was chosen for its ability to provide the highest level of support for corporate customers who develop or support solutions on all major Linux distributions.

"With Caldera Global Services' proven track record, thousands of worldwide customers such as Pizza Hut, Eckerds, NASDAQ, NEC, Deutsche Bahn, National Westminster Bank and McDonalds trust Caldera as their services solution provider. Our expansion to support all Linux distributions allows customers to confidently roll out Linux solutions backed up by a worldwide professional team," said Reg Broughton, senior vice president, Operating Systems and Services Business Line, Caldera. "In addition, Caldera's history in UNIX services, our long-term Linux expertise and our global infrastructure, including multi-lingual support centers around the world, position us better than other Linux vendor to provide business-focused services."

"As a Value Add Distributor of Caldera UNIX and Linux products, it's critical for us to receive quality support in a timely manner for all the various operating systems and software products that EBIZ Enterprises support. With our customers depending on quick and accurate support, we have always been able to rely on Caldera Global Services," said Pamela Stratton, technical support manager of EBIZ Enterprises. "Caldera has provided EBIZ with consistent high quality service and unmatched technical ability over the years, and now with CGS supporting all Linux distributions, they are a logical, one-stop support partner for EBIZ Enterprises."

"DTR Business Systems has significant experience in configuring, supporting and trouble-shooting UNIX, Linux and Windows based servers. In fact, our technical expertise is a 'value-add' that our customers have come to count on. But, when we deal with an especially complex or difficult problem, it is nice to have a major support organization like Caldera to turn to," said Steve Moritsugu, director of DTR technical support.

For in-depth information about Caldera Global Services, please visit http://www.caldera.com/services/.

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