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SearchEnterpriseLinux: Reader's View: Proprietary Support Breeds Lazy IT Pros

May 27, 2003, 10:00 (0 Talkback[s])
(Other stories by Jameson C. Burt)

[ Thanks to Michael S. Mimoso for this link. ]

"With proprietary software, software kingdoms form where users cannot easily interoperate. Today, those offering proprietary support typically do not reveal solutions unless they receive payment. As a result, proprietary support often makes me dependent upon the correctness of one person. Additionally, only people paid at the proprietary support center contribute to possible solutions.

"I have found that users of proprietary applications are not likely to offer possible solutions to issues with the software. The users of proprietary tools presume the software vendor should supply answers, and the users are darned if they will give a proprietary outfit any solutions that may be used for company profit. After all, the users' solutions might be removed, reserved for the proprietary vendor's exclusive use.

"The user and proprietary vendor are at loggerheads. The vendor properly keeps information private for business reasons, while the user merely wants good solutions.

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