"When you're in the business of providing customer service for other businesses, you don't want to be caught with your plants down. So, continuing CPU failures and maintenance-related server downtime at customer service centers posed a costly headache for $295 million Precision Response Corp. (PRC), a global service provider for such major corporations as American Express, AT&T, British Airways, DirecTV, FedEx, and Priceline.com.
"'We run a 24/7 workshop,' said Gopal Devalaraju, PRC's senior director of application technology services. 'These problems had a direct impact on our customer service reps and our customers, impacting revenue for our organization.'
"In this report, Devalaraju describes PRC's journey from the downtime dumps to an always-on Oracle-Linux cluster and its happy results--37% savings in the first year..."
