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destinationCRM: CRM's Future: Open Source?

Jun 22, 2004, 19:45 (0 Talkback[s])
(Other stories by Jason Compton)

"Don't expect Siebel or PeopleSoft to disclose their secret sauce any time soon, but open source technologies are starting to crop up in CRM, from the server platform to the user interface.

"Currently, pure open source CRM packages are small names in the marketplace. Compiere, for example, a combination front-office/back-office suite that offers sales and contact management and limited customer support capabilities, has a number of live customer sites around the globe and a Connecticut-based corporate office providing paid support..."

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