CNET News: Open-Source CRM Firm Offers Subscription Service

"Open-source software start-up SugarCRM plans to introduce support services for its free contact management product on Thursday, part of a big push to lure customers away from high-priced, proprietary programs.

"The 5-month-old company, based in Cupertino, Calif., makes a program called Sugar Sales that's designed to help companies coordinate sales opportunities and customer service. The free application is comparable to pay-to-license applications from rivals Best Software, FrontRange Solutions, Microsoft, Salesforce.com and others in the so-called customer relationship management (CRM) software market, said John Roberts, SugarCRM's 37-year-old chief executive..."

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