"On the day the peasants stormed the Bastille, beginning the French Revolution, King Louis XVI famously wrote in his diary, 'Nothing happened.'
"IT industry analyst Erin Kinikin of Forrester Research recently issued a similarly breezy dismissal of a critical IT trend. When queried about the role of open source CRM applications, she asserted that enterprises aren't concerned about software licensing costs because the majority of project costs are associated with process re-engineering and product integration..."
