CRM Daily: Open Source CRM: An Open Question

"If necessity is the mother of invention, then a budget-crunch is the big daddy of resourcefulness. Once solely at the mercy of high-cost software vendors, companies are now looking hard at the much cheaper, free-flowing open-source applications. An outright rebellion may be afoot.

"'I am hearing rumblings from clients that more critical applications are being migrated to Linux. And, I heard that in Europe too--which is surprising, since Europeans are usually so conservative about operating systems,' John Ragsdale, vice president and research director at Forrester told NewsFactor..."

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• LinuxWorld Australia: Open Source CRM: For Anyone with a Sweet Tooth for Commercial-Grade CRM(Aug 19, 2004)