"The software product industry likes to promote the idea that one size fits all. For the office, this approach typically results in the most complex and expensive product being provided as the basis for deployment on the enterprise desktop. Never mind that the typical office worker uses only a fraction of the capabilities of the product. And never mind that the very complexity and universality of the solution can open it to grave security vulnerabilities and make safe use nearly impossible.
"There must be a better way. Complexity should become the exception rather than the rule. Uniformity should be right sized, not one size fits all. It should neither sink to the level of least common denominator nor, at the other extreme, require that every user be overstuffed with a grab bag of complex and expensive tools..."
